Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last Updated: January 9, 2026
Welcome to RefreeG
At RefreeG, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our blockchain-powered crowdfunding platform.
By using RefreeG, you agree to the terms outlined in this Support Policy. If you have any questions or concerns, please contact us at support@refreeg.com.
1. Information We Collect
Personal Information
When you create an account on RefreeG, we collect information such as your name, email address, phone number, and payment details. This information is necessary to provide you with our crowdfunding services and ensure secure transactions.
Cause Information
When you create a cause or petition, we collect details including the cause title, description, goals, images, and supporting documentation. This information is made public to help you raise funds and awareness.
Transaction Data
We collect information about your donations and withdrawals, including transaction amounts, payment methods, and blockchain transaction records for transparency purposes.
Usage Data
We automatically collect information about how you interact with our platform, including your IP address, browser type, device information, and pages visited to improve our services.
2. How We Use Your Information
Service Delivery
We use your information to create and manage your account, process donations, verify causes, and facilitate secure fund transfers between donors and cause creators.
Communication
We may send you important updates about your account, causes you support, platform changes, and promotional materials (which you can opt out of at any time).
Security and Fraud Prevention
We use your information to verify identities, prevent fraudulent activities, and ensure compliance with our policies and applicable laws.
Platform Improvement
We analyze usage data to understand user behavior, improve our features, and enhance the overall user experience on RefreeG.
3. How We Protect Your Information
Encryption
All sensitive data, including payment information and personal details, is encrypted using industry-standard SSL/TLS protocols during transmission and storage.
Blockchain Security
Transaction records are stored on the blockchain, providing an immutable and transparent ledger that enhances security and accountability.
Access Controls
We implement strict access controls to ensure that only authorized personnel can access your personal information, and only when necessary for legitimate business purposes.
Regular Security Audits
Our systems undergo regular security assessments and audits to identify and address potential vulnerabilities.
4. Sharing Your Information
Public Information
Information about causes, petitions, and public donations (excluding personal donor information if anonymous) is displayed publicly on our platform to promote transparency.
Payment Processors
We share necessary payment information with our payment partners (like Paystack) to process transactions securely. These partners are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulations, or to protect the rights and safety of RefreeG and our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Your Rights and Choices
Access and Update
You have the right to access, review, and update your personal information at any time through your account settings.
Data Deletion
You can request deletion of your account and associated data by contacting our support team. Note that some information may be retained for legal or legitimate business purposes.
Communication Preferences
You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails or adjusting your notification settings.
Cookie Management
You can control cookie preferences through your browser settings, though this may affect some platform functionalities.
6. Cookies and Tracking
Essential Cookies
We use cookies that are necessary for the platform to function properly, including session management and security features.
Analytics Cookies
We use analytics tools to understand how users interact with our platform, helping us improve user experience and identify issues.
Marketing Cookies
With your consent, we may use cookies to deliver personalized content and advertisements based on your interests and browsing behavior.